Intake dates

20248 January8 April8 July7 October
202513 January14 April14 July13 October
202612 January13 April13 July12 October
202711 January12 April12 July11 October
202810 January10 April10 July9 October

Entry Requirements

Qualification
English Language
Minimum Age

There is no minimum qualification required for entry into this course
IELTS 5.5 or higher with a minimum of 5.0 in each band or equivalent
18 years of age

Course Duration

Total CRICOS Duration
Contact Weeks

78 weeks
60 weeks (20 hours per week x 60 weeks – 1200 hours, including part blended learning)

Course Structure

UNIT CODESUNIT NAMESTYPES
1SITXWHS008
Establish and maintain a work health and safety systemCore
2BSBOPS601
Develop and implement business plans Core
3BSBOPS504
Manage business risk
Core
4SITXMPR014
Develop and implement marketing strategies
Core
5SITTPPD017Develop tourism productsCore
6SITXGLC002 Identify and manage legal risks and comply with lawCore
7BSBWRT411Write complex documentsCore
8SITXMGT005Establish and conduct business relationships
Core
9SITTIND003Source and use information on the tourism and travel industryCore
10SITXMGT004Monitor work operationsCore
11SITXCCS016Develop and manage quality customer service practices
Core
12SITXCCS015Enhance customer service experiencesCore
13BSBTWK501Lead diversity and inclusionCore
14SITXHRM009Lead and manage peopleCore
15SITXFIN008Interpret financial informationCore
16SITXFIN009Manage finances within a budgetCore
17SITXFIN010Prepare and monitor budgetsCore
18BSBSUS511
Develop workplace policies and procedures for sustainabilityElective
19SITTTVL007Use a computerised reservations or operations system
Elective
20SITTTVL006 Book tourism products and process documentation Elective
21SITXCOM007Show social and cultural sensitivity
Elective
22 SITXCCS010 Provide visitor information
Elective
23SITTTVL003Provide advice on Australian destinations
Elective
24 SITXHRM007Coach others in job skills
Elective
25SITTTVL001 Access and interpret product information
Elective
26SITTTVL004Sell tourism products or servicesElective
27BSBTEC402Design and produce complex spreadsheets
Elective

Entry Requirements

Qualification
English Language
Minimum Age

There is no minimum qualification required for entry into this course
English Language – IELTS 5.5 or higher with a minimum of 5.0 in each band or equivalent
18 years of age

Course Duration

Total CRICOS Duration
Contact Weeks

78 weeks
60 weeks (20 hours per week x 60 weeks -1200 hours, including part blended learning)

Course Structure

UNIT CODES UNIT NAMES TYPES
1BSBTWK501Lead diversity and inclusionCore
2SITXHRM009 Lead and manage people Core
3SITXFIN009Manage finances within a budgetCore
4 SITXFIN010Prepare and monitor budgets
Core
5SITXMGT004Monitor work operationsCore
6SITXMGT005Establish and conduct business relationshipsCore
7SIRXOSM007Manage risk to organisational reputation in an online settingCore
8SITXWHS007Implement and monitor work health and safety practicesCore
9SITXFIN008
Interpret financial informationCore
10SITXCOM010
Manage conflictCore
11SITXCCS016Develop and manage quality customer service practices Core
12SITXCCS015Enhance customer service experiences Core
13SITTIND003
Source and use information on the tourism and travel industryCore
14BSBTEC301Design and produce business documentsElective
15BSBTWK503Manage meetingsElective
16SITTPPD016Research and analyse tourism dataElective
17SITXHRM007Coach others in job skillsElective
18SITTGDE019
Research and share information on Australian Indigenous culturesElective
19SITTTVL001 Access and interpret product informationElective
20SITTTVL004Sell tourism products or servicesElective
21SITXCOM007Show social and cultural sensitivityElective
22SITXCCS010Provide visitor informationElective
23SITTTVL003Provide advice on Australian destinationsElective

Entry Requirements

Qualification
English Language
Minimum Age

There is no minimum qualification required for entry into this course
IELTS 5.0 or higher with a minimum of 4.5 in each band or equivalent
18 years of age

Course Duration

Total CRICOS Duration
Contact Weeks

52 weeks
40 weeks (20 hours per week x 40 weeks – 800 hours, including part blended learning)

Course Structure

UNIT CODESUNIT NAMESTYPES
1SITTIND003Source and use information on the tourism and travel industry
Core
2 SITXCOM007Show social and cultural sensitivityCore
3SITXCCS015Enhance customer service experiencesCore
4SITXHRM007Coach others in job skillsCore
5SITXFIN008Interpret financial information
Core
6SITXWHS007Implement and monitor work health and safety practices
Core
7SITXCOM010
Manage conflict
Core
8SITTTVL001Access and interpret product informationElective
9SITTTVL004Sell tourism products or servicesElective
10BSBWRT411Write complex documentsElective
11SITXCCS010Provide visitor informationElective
12SITTTVL003Provide advice on Australian destinationsElective
13SITTTVL007Use a computerised reservations or operations systemElective
14SITTTVL006Book tourism products and process documentation Elective
15SITXCCS016 Develop and manage quality customer service practicesElective
16SITTGDE019Research and share information on Australian Indigenous culturesElective
17BSBCMM411Make presentationsElective
18BSBTEC402Design and produce complex spreadsheetsElective
19BSBSUS411Implement and monitor environmentally sustainable work practicesElective

Entry Requirements

Qualification
English Language
Minimum Age

There is no minimum qualification required for entry into this course
IELTS 5.0 or higher with a minimum of 4.5 in each band or equivalent
18 years of age

Course Duration

Total CRICOS Duration
Contact Weeks

52 weeks
40 weeks (20 hours per week x 40 weeks – 800 hours, including part blended learning)

Course Structure

UNIT CODESUNIT NAMESTYPES
1SITXWHS005Participate in safe work practices Core
2SITTIND003Source and use information on the tourism and travel industryCore
3SITXCOM007Show social and cultural sensitivityCore
4SITXCCS014Provide service to customersCore
5BSBTEC301Design and produce business documents Elective
6BSBTWK201Work effectively with othersElective
7BSBCMM411Make presentationsElective
8SITTTVL007Use a computerised reservations or operations systemElective
9SITTTVL006Book tourism products and process documentationElective
10BSBTEC302Design and produce spreadsheetsElective
11BSBTEC201Use business software applicationsElective
12SITXCCS010Provide visitor information
Elective
13SITTTVL003Provide advice on Australian destinations
Elective
14SITTTVL001Access and interpret product information
Elective
15SITTTVL004Sell tourism products or servicesElective

Career Pathways

Certificate IIICertificate IVDiplomaAdvanced Diploma
International Corporate Travel ConsultantReservation Sales Supervisor (Travel)Travel Agency ManagerSenior Manager (Travel Agency)
Travel ConsultantSenior Retail Travel Consultant
Reservation Sales Agent (Tour Operator)

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